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Total Quality Management
1. Describe different types of Cost of Quality with examples. How it helps organization?
2. How effective supplier selection helps organization in building better and effective Supplier Manufacturer Customer relationship?
3. a. You are posted as one of the Quality expert in the manufacturing organization XYZ. Management has assigned job to you to identify the defectives & rectify the process if any wrong.
On the very 1st day, you took the samples & below were the outcomes. During the process, every time you selected a batch of 50 & picked 10 samples from the batch.
Sample No of defectives
1
4
2
3
3
2
4
1
5
0
6
3
7
2
8
5
9
1
10
0
Calculat
e UCL & LCL before rectifying the process.
3. b. Company ABC delivered one product to its very loyal customer. Unfortunately, the product found out to be a defective one. The loyal customer put request for replacement. Organization being a very customer centric organization took steps to replace the product & assigned the job to the corresponding team.
Assume the below & calculate the External Failure Cost for the company ABC.
In the organization, all employees works 8 Hrs / day
The person total took 5 hrs time Towards to &fro activity for travelling
Delivery & discussion time with customer 30 minutes
Salary of the person INR 1000/day
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